Showing posts with label MBA assignment solution. Show all posts
Showing posts with label MBA assignment solution. Show all posts

Friday, July 23, 2021

Industry analysis of Kiwi Fruits industry in New Zealand - Market structure of the Kiwifruit Industry in New Zealand, INTERNATIONAL MARKET STRUCTURE of KIWI Fruit , Impact of national Policies on kiwifruit industry of New Zealand, Global economic trends of Kiwi Fruits, Factors affecting demand and supply of Kiwi fruits

PHD/ Executive MBA Business Economics Assignment solution on Industry analysis of Kiwi Fruits industry in New Zealand  

INTRODUCTION  DEMAND AND SUPPLY OF KIWIFRUIT  MARKET STRUCTURE OF KIWIFRUIT  IMPACT OF NATIONAL POLICIES  GLOBAL ECONOMIC TRENDS


MBA Business Economics Assignment solution on Industry analysis of Kiwi Fruits industry in New Zealand - Market structure of the Kiwifruit Industry in New Zealand, INTERNATIONAL MARKET STRUCTURE of KIWI Fruit , Impact of national Policies on kiwifruit industry of New Zealand, Global economic trends of Kiwi Fruits, Factors affecting demand and supply of Kiwi fruits

TABLE OF CONTENTS

1.   INTRODUCTION

2.   DEMAND AND SUPPLY OF KIWIFRUIT

3.   MARKET STRUCTURE OF KIWIFRUIT

4.   IMPACT OF NATIONAL POLICIES on Kiwi Fruits

5.   GLOBAL ECONOMIC TRENDS of Kiwi Fruits

6.   REFERENCES

 Analysis of New Zealand’s Kiwifruit industry

Introduction

This essay is an analysis of the Kiwifruit industry, which is a major player of the horticulture landscape of New Zealand. It is exported to 53 countries and 30% share of the global export is with this country.

Analysis of New Zealand’s Kiwifruit industry Introduction This essay is an analysis of the Kiwifruit industry, which is a major player of the horticulture landscape of New Zealand. It is exported to 53 countries and 30% share of the global export is with this country.

Kiwifruit industry statistics (Source: The New Zealand Horticultural Export Authority)  This essay examines and analyses the factors effecting the demand and supply of the product, the market structure of the industry both domestic and international and the dimensions on which the firms in the sector interact with each other. The analyses also cover the impact of the national polices over the industry and how it is affected by the global economic trends.   It may be pertinent to mention here that in New Zealand the kiwifruit Industry is a regulated Industry.  Two of the important legislations which govern it are the Kiwifruit Industry Restructuring Act, 1999 and the Kiwifruit Export Regulations, 1999.

This essay examines and analyses the factors effecting the demand and supply of the product, the market structure of the industry both domestic and international and the dimensions on which the firms in the sector interact with each other. The analyses also cover the impact of the national polices over the industry and how it is affected by the global economic trends. 

It may be pertinent to mention here that in New Zealand the kiwifruit Industry is a regulated Industry.  Two of the important legislations which govern it are the Kiwifruit Industry Restructuring Act, 1999 and the Kiwifruit Export Regulations, 1999.

2. FACTORS AFFECTING THE DEMAND AND SUPPLY OF KIWIFRUIT INDUSTRY

DETERMINANTS OF DEMAND

·       TASTESAND PREFERENCES - Advertisement, lifestyle, customer perception, health considerations, and memories of eating the good on previous occasions influence tastes and preferences(Sloman, Norris, & Garrett, 2013). First and foremost, in the case of kiwifruit, being its high rating as a super food. Its distinctive melon like taste is unique. A recent nutritional study showed that the kiwifruit has more fiber than bran. Its vitamin ‘C’ contents are thrice as rich as an orange. It has low-calories and is sodium-free. It contains lot of potassium and calcium.

·       INCOME - As income increases, people's demand for most commodities will increase. These goods are normal goods.  When people are wealthier, they spend less on inferior products, such as bad fruit cuts, and turn to higher quality products (Sloman et al., 2013).Within the fruit bowl thKiwifruit is still in an underdeveloped category. But the fruit has huge further growth and demand potential. As incomes in many countries increased, imports (especially from new emerging markets) also increased, particularly in Asia. (Bano. S, Scrimgeour F, 2012).

·       THE NUMBER AND PRICE OF SUBSTITUTE GOODS – Apple and Pears are substitute for Kiwifruit. When the prices of inferior fruits (Apple and Pears) rise the demand of normal fruit (Kiwifruit which has higher nutritive value) will increase because price is sensitive and once it gets increase the people will prefer more kiwifruit. The higher the inferior product price, the higher the demand for normal goods would be as people turn from the substitutes ((Sloman et al., 2013).The price will not differentiate much between inferior goods and normal goods. People will prefer kiwifruit more than apple and pears if price increases.

·       DISTRIBUTION OF INCOME - If national income were allocated to high-income earners from those with low incomes, the demand for luxury goods would increase. Kiwifruit is the super-food with high nutritive value. The cost of kiwifruit is high and cannot be purchased by low income earners frequently. Kiwifruit has always been the preference of higher income earners. 

Impact of changes in determinants of demand on market equilibrium price and quantity

 

Impact of positive changes  There is increase in demand (shift the demand curve right/up) due to positive change in determinants of Kiwifruit. Positive changes result in an increase of both equilibrium price and quantity. This is easily visible by looking at the red dots marked 1 and 2.  Initially equilibrium point is at 1 but when there is a rightward shift in demand curve the price as well as quantity of Kiwifruit has increased.   Impact of negative changes  There is decrease in demand (shift the demand curve left/down) due to negative change in determinants of Kiwifruit. Negative changes result in a decrease of both equilibrium price and quantity. Initially equilibrium point is at P and Q but when there is leftward shift in demand curve the price as well as quantity of kiwifruit has decrease and new equilibrium has been formed at price P1 and quantity Q1.

Impact of positive changes

There is increase in demand (shift the demand curve right/up) due to positive change in determinants of Kiwifruit. Positive changes result in an increase of both equilibrium price and quantity. This is easily visible by looking at the red dots marked 1 and 2.  Initially equilibrium point is at 1 but when there is a rightward shift in demand curve the price as well as quantity of Kiwifruit has increased.

Impact of negative changes

There is decrease in demand (shift the demand curve left/down) due to negative change in determinants of Kiwifruit. Negative changes result in a decrease of both equilibrium price and quantity. Initially equilibrium point is at P and Q but when there is leftward shift in demand curve the price as well as quantity of kiwifruit has decrease and new equilibrium has been formed at price P1 and quantity Q1.

DETERMINANTS OF SUPPLY

·       USE OF TECHNOLOGY- Technology in the form and robotics and automation helps improve efficiency in the horticulture sector including kiwifruit supply chain in New Zealand. Sensors used in the supply chain provide accurate real time information and data for analysis. Robotic harvesters which work day and night are deployed in the orchards to pick up fruits. High accuracy GPS units; Drones (UAV) used to capture aerial imagery; and, Geographic Information Systems (GIS) software to process and present the maps are being deployed to map the orchards with high value kiwifruit varieties. High accuracy results about crop estimation, biosecurity readiness, pest and disease management and more are obtained with the use of these three complementary technologies for advance planning with confidence and precision. In post harvest operations automated bin trippers , infra red camera and robotic packing and stacking technology is being deployed. The use of this advanced technology has brought in accuracy and speed in the supply chain.

·       GEOPOLITICAL UNCERTAINTIES - In this connection mention may be made of the Brexit induced negotiations for the exit deal of United Kingdom from the European Union. Due to delay in this process there have been considerable distractions as well as uncertainty since the last two years. The process of FTA with EU and New Zealand has also been hanging fire. US/China tariff war is another factor under this category. Similarly, in the name of food security and self-sufficiency protectionist policies are being espoused by some of the countries. All these factors represent a significant risk in so far as the international trade environment is concerned and have jeopardized the growth of New Zealand’s export business of Kiwifruit. Non tariff barriers have impacted the demand of the fruit internationally.

·       THE NUMEBR OF SUPPLIERS AND THE ALTERNATIVE PRODUCTS- In order to beat the competition, new varieties of kiwifruit better in taste, quality and consistency needs to be introduced and given proper branding and promotional campaigns. This is, however, a cost intensive exercise needing high spending in research and innovation. Moreover new varieties take several years to grow. It can be made available in sufficient quantity when a large number of growers cultivate the same. All these issues add up to increased cost of production. The other alternative to compete with the rivals in the market is to ensure that Zespri manage to supply the kiwifruit to the international market throughout the year. This is achieved by getting the fruit cultivated offshore in the southern hemisphere region in Italy and China as the harvesting seasons in the northern and southern hemisphere complement each other. When the harvesting season ends in northern hemisphere, it starts in southern hemisphere. (NZKGI, 2018-kiwifruit book).

·       NATURE, ‘RANDOM SHOCKS’ AND OTHER UNPREDICTABLE EVENTS -Adverse weather such as frost, cyclone, drought, etc, Biosecurity incursion, Food safety/contamination risks, labour constraints are some other factors which impact the supply of the kiwifruit. (NZKGI, 2018-kiwifruit book). PSA the bacterial disease which effected the kiwifruit in 2010 devasted the harvest and had hindered the supply ( NZ herald,2010)

IMPACT OF CHANGES IN DETERMINANTS OF SUPPLY ON MARKET EQUILIBRIUMPRICE AND QUANTITY (DEMAND CONSTANT)

 Impact of favorable changes

Supply curve shifts rightward leading to new equilibrium price and quantity. New equilibrium price is less than initial equilibrium but quantity has been increased in new equilibrium.

IMPACT OF CHANGES IN DETERMINANTS OF SUPPLY ON MARKET EQUILIBRIUM PRICE AND QUANTITY (DEMAND CONSTANT)  Impact of favorable changes  Supply curve shifts rightward leading to new equilibrium price and quantity. New equilibrium price is less than initial equilibrium but quantity has been increased in new equilibrium.

Impact of negative changes

There is decrease in supply (shift the demand curve left/ up) due to negative change in determinants of Kiwi. Negative changes result in a decrease of quantity and increase in price. Initially equilibrium point is at P and Q but when there is leftward shift in supply curve the price Kiwi has gone up and quantity supplied went down.

   

Impact of negative changes  There is decrease in supply (shift the demand curve left/ up) due to negative change in determinants of Kiwi. Negative changes result in a decrease of quantity and increase in price. Initially equilibrium point is at P and Q but when there is leftward shift in supply curve the price Kiwi has gone up and quantity supplied went down.
Price elasticity of demand of Kiwi fruits

Demand of kiwifruits are inelastic( very less elastic) in nature in short run as it is categorized as a super product among various fruits available in the market in terms of health benefits, minerals and vitamins available in Kiwi fruits. Increase in price of Kiwi fruits tends to decrease demand of Kiwi fruits in short run to a very lower extent. Generally, in long run, demand of products remain more elastic, however, looking into nutritious benefits of kiwi fruits as compared to its substitutes , it tend to remain less elastic in long run as has been observed in continuous increase in demand of kiwi fruits year over year around the importing countries.

Price elasticity of demand of Kiwi fruits Demand of kiwifruits are inelastic( very less elastic) in nature in short run as it is categorized as a super product among various fruits available in the market in terms of health benefits, minerals and vitamins available in Kiwi fruits. Increase in price of Kiwi fruits tends to decrease demand of Kiwi fruits in short run to a very lower extent. Generally, in long run, demand of products remain more elastic, however, looking into nutritious benefits of kiwi fruits as compared to its substitutes , it tend to remain less elastic in long run as has been observed in continuous increase in demand of kiwi fruits year over year around the importing countries.

Price elasticity of Supply

Supply elasticity of Kiwi fruits is very less elastic near to inelastic in short run due to limitation of resources required to produce Kiwi fruits however, in long run, supply elasticity is elastic in nature as production capacity can be easily increased in long run as has been seen from statistical data of increase in quantity of exports over year and year.

Price elasticity of Supply Supply elasticity of Kiwi fruits is very less elastic near to inelastic in short run due to limitation of resources required to produce Kiwi fruits however, in long run, supply elasticity is elastic in nature as production capacity can be easily increased in long run as has been seen from statistical data of increase in quantity of exports over year and year.

Q 1 & 2.Market structure of the Kiwifruit Industry in New Zealand and over what dimensions do the firms interact with each other:

(Market structure may be different domestically and internationally. Justify your conclusions about the structure. Consider also carefully the interactions. The firms may not interact only on price. They may also cooperate at some levels and not just compete with each other.)

There are 2681 kiwifruit growers in New Zealand with 2900 registered orchards spread in 12185 hectares. In 2017/18 the earnings from the export of the kiwifruit produce was $1.859 billion, up significantly 12% from 2016/17(Retrieved from http://kiwifruit-Book.pdf). In 2018 New Zealand exported 417000 tonnes of kiwifruit. (Global Trade, Nov5, 2019 issue).

 

There are 2681 kiwifruit growers in New Zealand with 2900 registered orchards spread in 12185 hectares. In 2017/18 the earnings from the export of the kiwifruit produce was $1.859 billion, up significantly 12% from 2016/17(Retrieved from http://kiwifruit-Book.pdf). In 2018 New Zealand exported 417000 tonnes of kiwifruit. (Global Trade, Nov5, 2019 issue). Market Structure for EXPORT of Kiwi fruits –  For most of exports of Kiwi fruit there is monopoly market that exists in Newzealand. However, for export to Australia, there is oligopolistic market structure. MONOPOLY – A monopoly exists when there is only one firm in the industry. Zespri is the major player in export market from Newzealand to other countries except Australia. The Kiwifruit Export Regulations, 1999 govern and regulate the export. Under the provisions of the said regulations only a single marketer, namely, Zespri Group limited has been permitted to export and market the Kiwifruits grown in New Zealand to the countries outside Australasia (Retrieved from http://kiwifruit-Book.pdf).The firm’s monopoly position by patents on the essentials(Sloman et al., 2013). Zespri has patent gold kiwi. Zespri has copyright. The various forms of licensing and tariffs and trade restrictions are applicable to keep the one firm to operate from Newzealand for exporting kiwifruit. This arrangement is what is called the Single Point of Entry (SPE). Provision for collaborative marketing arrangements between other marketers and Zespri has also been made under the Regulations and is defined as “an arrangement by which a person may export New Zealand grown kiwifruit in collaboration with Zespri Group Limited”. Collaborative marketing has “the purpose of increasing the overall wealth of New Zealand kiwifruit producers.” This arrangement makes Zespri, in effect, a monopsony buyer of kiwifruit, grown in New Zealand, for export. The New Zealand Kiwifruit Authority has the look and most of the mechanisms of a state- sanctioned marketing monopoly. It is not mandatory for the producers of the NZ kiwifruit to have share ownership in Zespri. The growers receive the payment for their produce form the packhouse and cold storage Company, or a legal entity of group of growers which negotiates the contract with the packhouse on their behalf. The Zespri and the packhouses have a direct contract called the ‘Supply agreement’. The packhouses are called the registered suppliers.  OLIGOPOLY – Oligopoly occurs when there are few firms sharing a large proportion of the industry(Sloman et al., 2013).There are few firms like SEEKA which exports to AUSTRALIA. Export of kiwifruit to Australia is governed under the New Zealand Horticulture Export Authority Act,1987. Both firms have identical product kiwifruit. Both the firms SEEKA and ZESPRI are interdependent. Each firm is affected by its rival’s action. Both the firms SEEKA and ZESPRI does not ignore the actions and reactions of each other in kiwifruit industry. The price change or product enhancement will affect the other firm and vice-versa. The companies are interdependent. If a company changes its price or product quality it will be influenced by the rival's sales(Sloman et al., 2013).

Market Structure for EXPORT of Kiwi fruits –

For most of exports of Kiwi fruit there is monopoly market that exists in Newzealand. However, for export to Australia, there is oligopolistic market structure.

MONOPOLY – A monopoly exists when there is only one firm in the industry. Zespri is the major player in export market from Newzealand to other countries except Australia. The Kiwifruit Export Regulations, 1999 govern and regulate the export. Under the provisions of the said regulations only a single marketer, namely, Zespri Group limited has been permitted to export and market the Kiwifruits grown in New Zealand to the countries outside Australasia (Retrieved from http://kiwifruit-Book.pdf).The firm’s monopoly position by patents on the essentials(Sloman et al., 2013). Zespri has patent gold kiwi. Zespri has copyright. The various forms of licensing and tariffs and trade restrictions are applicable to keep the one firm to operate from Newzealand for exporting kiwifruit. This arrangement is what is called the Single Point of Entry (SPE). Provision for collaborative marketing arrangements between other marketers and Zespri has also been made under the Regulations and is defined as “an arrangement by which a person may export New Zealand grown kiwifruit in collaboration with Zespri Group Limited”. Collaborative marketing has “the purpose of increasing the overall wealth of New Zealand kiwifruit producers.” This arrangement makes Zespri, in effect, a monopsony buyer of kiwifruit, grown in New Zealand, for export. The New Zealand Kiwifruit Authority has the look and most of the mechanisms of a state- sanctioned marketing monopolyIt is not mandatory for the producers of the NZ kiwifruit to have share ownership in Zespri. The growers receive the payment for their produce form the packhouse and cold storage Company, or a legal entity of group of growers which negotiates the contract with the packhouse on their behalf. The Zespri and the packhouses have a direct contract called the ‘Supply agreement’. The packhouses are called the registered suppliers.

OLIGOPOLY – Oligopoly occurs when there are few firms sharing a large proportion of the industry(Sloman et al., 2013).There are few firms like SEEKA which exports to AUSTRALIA. Export of kiwifruit to Australia is governed under the New Zealand Horticulture Export Authority Act,1987. Both firms have identical product kiwifruit. Both the firms SEEKA and ZESPRI are interdependent. Each firm is affected by its rival’s action. Both the firms SEEKA and ZESPRI does not ignore the actions and reactions of each other in kiwifruit industry. The price change or product enhancement will affect the other firm and vice-versa. The companies are interdependent. If a company changes its price or product quality it will be influenced by the rival's sales(Sloman et al., 2013).

INTERNATIONAL MARKET STRUCTURE of KIWI Fruit-  

MONOPOLISTIC COMPETITION

Zespri is the largest firm to export globally the kiwifruit. ZESPRI is among the top choice for the kiwifruit because of its superior quality of kiwis. Zespri grows the best-tasting kiwifruit whichever variety to be choose either green kiwi or gold kiwi. The size of the kiwis are large as comparing it global varieties. Zespri has a brand name in the global market because of its better nutritive content. There are several other countries who are the producers of kiwifruit like Italy, Chile, Greece, Belgium, Iran and many more.

As stated by globaltrademag.com “ EXPORTS BY COUNTRIES IN 2007 TO 2018

New Zealand (417K tonnes) and Italy (289K tonnes) were the key exporters of kiwi fruit in 2018, resulting at near 29% and 20% of total exports, respectively.

By making use of the economy scale, setting for high standard quality, developing markets and spending in Research and Development, the SPE arrangement has been instrumental in improving the value of the kiwifruit industry exports. All these measures have helped Zespri to compete effectively in international markets and command a premium for its world leading brand. The kiwifruit growers of Newzealand have benefitted from the price that the Zespri pay for their fruits (Retrieved from http://kiwifruit-Book.pdf).

Impact of national Policies on kiwifruit industry of NewZealand

(Note the broadness of this. The industry may be affected by the government’s fiscal and monetary policies. There could be other areas where they are also impacted. For instance transport and environment policies may have strong impact. Try not to just list the policies that apply but focus on the most important ones for the industry.)

The National Policy of a country provides an operating environment which is fundamental to any industry for its operation. Therefore, the responsibility for success of kiwifruit industry is to be shouldered not only by the kiwifruit growers, post harvest operators and the exporter but also on the environment in which they operate. Any change in the operating environment influences the structure and performance of an industry. The major policy change for the kiwifruit industry had been the regulation the industry through legislation. In 1977 the New Zealand Kiwifruit marketing Authority was created by the Government under its power under the Primary Product Marketing Act 1953. The authority not only provided controls to the producers but also regulated and coordinated the number of exporters through issue of license. It also set high quality and enforced the standards set for the kiwifruit industry. The other interventions by the authority were through controls on packaging and marketing. It also funded R&D (Wills 1994).

Q4. How it is affected by the global economic trends.

(Note again that this is general. Many thins have the potential to affect your industry. These could range from other country’s economic performance, political stability, trends in energy prices etc. Focus on most important and analyze them.

In its annual report for the year 2019 the NZ horticulture Export Authority has identified following global trends which impacted the New Zealand exports.

1.Turbulent international trading conditions and sluggish growth (World Economic Outlook, July 2019)

New Zealand Dollar was less volatile. It remained at slightly lower levels which helped New Zealand to retain the export competitiveness across a range of international markets with a weighted trade index of 71 down by one point.

2.Freight environment

In 2019 a balancing occurred in the supply/demand of fright environment. Low performing and obsolete vessels were cut down with a view to rationalizing efficiency. Freight rates eased for the three quarters of the year. These recovered in the last quarter of the calendar year. Bunker fuel prices also fluctuated, 10 to 20% lower from previous year. Competition among carriers remained strong. Trade uncertainties combined with the January 2020 deadline for introduction of the Global Sulphur Cap (whereby the cap on sulphur content of marine fuels will be cut from 3.5% to 0.5%), will impact the supply/demand situation as shipping lines will hasten the scrapping of older vessels. This may also impact the future freight cost structure dynamics. The decarbonisation of shipping is a leading issue for the industry to address.

3.Global Market Dynamics

Following global issues are of concern to the horticulture sector of New Zealand:

·       Delayed progress in negotiations for a Free Trade Agreement with EU due to the uncertainty of a deal between UK and EU over Brexit

·       The US/China tariff war

·       Protectionist policies that are being espoused in the name of food security and self-sufficiency represent a significant risk to the international trading environment and jeopardize our growth prospects.

·       Non-tariff measures in particular are impacting on the development of our export sectors.

4.Resource Usage

·       As far as horticulture is concerned, the usage, availability and sustainability of water is a key issue in developed markets in Europe and North America.

·       In Asian and Latin American economies, investment in large infrastructure projects relating to food production continued at pace, and contingent upon access to water, horticulture crops retained prominence as a desirable land use,.

·       More products with less sugar and/or additives, plant-based products, probiotic foods, food waste reduction/management, traceability and integrity, convenient online food shopping to save time, all continued to feature as themes in the top ten consumer trends.

·       Search for plastic packaging and wrapping alternatives is a key issue for the horticulture sector.

·       The carbon footprint of food production is being debated globally with renewed vigor which, may require public reinforcement of earlier research on New Zealand’s positive credentials as regards production and transport to markets. Encouraging a more Collaborative Horticulture

REFERENCES

Sloman, J., Norris, K., & Garrett, D. (2013). Principles of economics. Pearson Higher Education AU.

Bano, S., & Scrimgeour, F. (2012). The export growth and revealed comparative advantage of the New Zealand kiwifruit industry. International Business Research5(2), 73.

Scrimgeour, F., & Locke, S. (2015). Review of Kiwifruit New Zealand. Available at SSRN 3286701.

Jim (2020).Monopolostic competition

http://www.investopedia.com/m/monopolisticmarket.asp

Newzealand horticulture export authority. (2012). Kiwifruit.

http://www.hea.co.nz/2012-05-11-03-05-28/kiwifruit-trade

https://www.globaltrademag.com/

http://www.hea.co.nz/2012-05-11-03-05-28/kiwifruit-trade

https://www.nzkgi.org.nz/wp-content/uploads/2018/12/2018-Kiwifruit-Book.pdf

Wednesday, July 14, 2021

Operational function of Amul Case study solution, Amul Supply chain, Amul Production Process, Core challenges faced by Operation functions at Amul, Issues related to managing third parties service providers of Amul, Strategies to be implemented to improve operational efficiency of Amul

 In this assignment you are asked to assume the role of a manager in the operations function of the organisation that you work for (or one with which you are otherwise familiar).

In the last top management meeting the outgoing CEO requested that you write a report (of no more than 2,500 words) introducing the operations function to the incoming CEO, who is new to the organisation. She has specifically requested that you include the following three parts in your report:

Part 1

An overview of operational activities, including:

  1. the type of good or service that the company provides (including a summary of the order qualifiers and order winners of those goods/services and the related operations strategy)
  2. the production process of that good or service
  3. the key performance objectives of operations
  4. and a brief overview of the supply chain network and/or any key business processes that are outsourced.

Part 2

An explanation of how the operations function collaborates with other business functions (such as human resources, sales & marketing, or financial management) to improve efficiency and customer service. Add examples for clarity.

Part 3

A summary of the core challenges that the operations function faces (and why) and, based on that summary, a proposal for one improvement accompanied by a strategy for the implementation of that improvement.


Case Study Solution

GCMMF

Established in the year 1973, with a motive to help poor farmers to get good return on milk they sell, Gujarat Cooperation Milk Marketing Federation Limited has now become the largest food product marketing organisation in India having an annual turnover of 4.8 billion dollar (2018-19). It procures approximately 23 million liter milk per day from 18700 village milk cooperative societies, 18 member unions covering 33 districts and 3.6 million milk producer members. (Source:Amul website).Popularly known as Amul, its operations is managed by 61 sales office and it has a network of 10000 dealers and 10, 00,000 retailers making it one of the largest operational networks in India. Product range of Amul includes milk, milk powder, ghee, butter, cheese, Pizza cheese, Ice cream, Paneer, chocolates, health beverages and traditional Indian sweets. (Source: Amul website). It is also largest exporter of dairy products selling its products in USA, Singapore, Gulf countries, Philippines, Japan, China & Australia. (Source:Amul website). Amul follows an umbrella branding strategy. It uses a common brand name ‘Amul” for all categories of products it deals in. Amul's sub-brands include variants such as Amulspray, Amulspree, Amulya and Nutramul. The edible oil products are grouped around Dhara and Lokdhara, mineral water is sold under the Jal Dhara brand while fruit drinks bear the Safal name. (Source:Amul website).


Production process of Amul

Milk Reception

Milk receipt process is done in Amul 3 Process and reception lab. Raw Milk brought in from trucks is unloaded, tested and processed. Milk from Amul 2 is brought here in cans . Three reception points are available to unload milk from tankers. Each reception line is equipped with centrifugal pumps having a capacity of 30000 LPH, Air decompressor to remove air from milk, filters, pre heat exchange chiller and raw milk silo that is used to store milk.

Amul 3 Milk Pasteurization Process

Pasteurization process follows following sequential steps:

From Raw milk tankers, milk flows to chiller for cooling. There is a raw milk buffer tank where milk gets stored. From Raw milk buffer tank it is stored in milk silo and from there milk goes to pasteurization tank to complete pasteurization of milk. After that it goes to regeneration section to separate cream from pasteurized milk. cream separation section consist of two parts, one of skimmed milk section and other of cream buffer tank. From cream separation section to skimmed milk section, milk is heated at 80 degree Celsius and then stored in milk silo. Skimmed milk after pasteurization is issued to powder section,

Milk Powder Section has two units one for skimmed milk pasteurisation and other for whole milk pasteurization. After proportionate mixing in milk storage tank, pasteurized standard milk is converted into milk powder, sent to Amul 2 section, or transported via rail or road tanker to distributors. From cream separation unit, cream is sent to cream buffer tank where it is pasteurized at 80 degree Celsius and then transferred to Cream Balance tank. Afterwards it is issued to butter section unit.

Amul 3 Milk Dispatch

Milk processed at Amul is sent to different sections such as Amul 2 for pouch packaging, Flavoured milk section, Milk Powder section, butter section, ghee section L& T section and transferred to different dairies.



Amul 2 Milk receipt process

Amul 2 receives milk in cans at RMRD. Both cow and buffalo milk marked with separate colour is received in morning and evening. Two reception lines are available. Cans are verified for sour or curdled milk. After that milk is added to weighing tank. Empty cans are shifted to washer. Samples are collected for checking fat and SNF calculations. After that it is sent to Amul 3 section for further processing. Milk at Amul 2 is also used for producing butter milk which is packed at packaging department.

Milk Pouch Packaging section

Pouch packaging sections deal with packaging of milk into pouches. 3 packing machines having two identical heads for packaging, each head drawing heat sealable polythene sheet from distinct separate roll which is supplied with milk to be packed from overhead tank by gravity.

Separator vessel separates excess fat from milk, which is used to manufacture butter. Butter is manufactured using fresh cream of milk. Coloured salt is added with cream to make butter Cream from Milk 3 and Milk 2 section is brought to Butter section where they are pasteurized at 90 degree Celsius and then cooled to 10 degree Celsius. After that it is rotated in pipe for 20 hours and after that it is moved to cream balance tank. Plate heat exchanger is used to maintain heat level in the process. From there churning process starts which results into production of butter milk as well as butter. After churning butter milk is cooled in chiller from where it is transferred to butter milk silo. Churning leads to butter grains which are washed with butter milk and salted and non salted butter is prepared. Non salted butter is used to make ghee and salted butter is grinded for adding colour and then blended thereafter it is stored in butter silo. From where is packaged into 10 gm chiplet, 8gm blister pack, 100 gm refill pack and 500 gm refill pack.




Flavored Milk, Coffee and Chocolate manufacturing Process

Process of making flavored milk, chocolate and coffee are slightly different. Sugar, SMP and TSP is mixed and dissolved with pasteurized milk for homogeniastion. The mixture is chilled at 5 degree Celsius while taking caring of prevention of acidity and then it is transferred to storage tank. Colour and flavour is added and filtration process is done to automatically wash, fill and cork milk in glass bottles and then placed in metal crates. Then the product os sterlised and cooled in cooling rooms where they are stored for 5 days at ambient temperature to watch quality defects such as curdling, leakage and discolouration. After that it is labeled and wrapped with hot glue machine.


Ghee Section

Sour milk is used to produce ghee. This milk is sent to cream machine for extracting cream. Cream is then converted into butter and butter is heated to make ghee. After that it packed into tins or plastic bags.

 

Supply chain management of Amul Dairy starts with milk being brought by farmers and milk producers to village cooperative society on their conveyance either by bicycle or on foot. Village cooperative unit measures the quality of milk and it is then transported to union production facility by special milk container trucks. From there it is further sent to wholesale Amul distributors who in turn send them to retailers in special trucks.

The whole process is outsourced to different operations and logistics partners to implement the supply process effectively and efficiently. Amul follows stringent process of verification and surety for maintaining safety and quality of products from channel partners. All members in supply chain have to adhere rules and guidelines issued by Amul at different levels of logistics management. Amul offers good profit margin for its wholesalers and retailers, support in estimating demand and easy repayment policies for retailers for capital investment done by them.

 


Technology and e-initiatives in Supply chain management of Amul

Amul is one of the first FMCG firms in India to employ Internet technologies to implement B2C commerce. Another e-initiative taken by Amul is to provide farmers access to information relating to markets, technology and best practices in the dairy industry through net enabled kiosks in the villages. Amul has also implemented a Geographical Information System (GIS) at both ends of the supply chain, i.e. milk collection as well as the marketing process. Farmers now have better access to information on the output as well as support services while providing a better planning tool to marketing personnel. In collaboration with IBM, Amul has set up an ERP base system to integrate its upstream and downstream partners thus keeping a track to improve efficiency, reduce wastage and meet supply and demand effectively and efficiently.

Key strategic performance objectives of operations in Amul

1. Quality

All plants of Amul are ISO 22000:2005 certified for having Excellency in food safety management system. It has executed Total quality management system of international standard to avail best quality products to its national and international customers.

2.Speed

Since Amul deals in perishable products, speed is something which is essential for conduct of operations at Amul. Amul has outsourced partners to collect, deliver and transport raw milk and finished products on time without any delay. The company stringent rules in terms of getting raw material and finished products delivered on time.

3.Dependability

Amul has Ecommerce website through which customers can order products and get it delivered on stipulated time. To maintain its supply chain and customer relationship management, it has implemented SAP system to reduce wastage, keep track of inventory of raw material at plant and finished goods at retail outlets and distributors. Transport vendors are also aligned on ERP system which makes possible to track shipment.

4.Flexibility

Amul believes in continuous improvement in its operation process since its inception. They have diversified their product range from dairy products to manufacturing of oils, selling of fruits and vegetables. From time to time they bring necessary changes to meet market and customer requirements. Operation process of Amul is rigid in terms of following manuals and guidelines of manufacturing products and quality maintenance but flexible at adopting changes in process of manufacturing to gain competitive advantage and quality improvement.

5.Cost

Reduction in cost of manufacturing product is at utmost priority in Amul. To achieve this, they have initiated multiple programs with their milk producers to increase productivity of milk thus achieving economies of scale at production and reducing cost of finished goods. Amul has removed third parties in distribution channel and set up retail outlets to sell their products directly to its customers. Amul follows JIT system that allows reduction in cost which can incur due to money invested in stocks. Multiple operational procedures are followed to reduce cost of manufacturing in Amul.

Collaboration of Operational function with other functional areas

None of the organisations can survive for a longer period of time if functional areas of that business are not aligned. Amul uses integrated ERP system to keep a track of harmonious coordination among efforts of all functional departments towards achievement of organisational goals. Relationship of operation function with other managerial function is of immense use in getting a steady, planned and long term growth of any organisation. Relationships among these functional departments have been explained below:

Accounting and Finance Function

Operation department provides valuable information with regard to cost of production of goods, cost of inventory holding, budgeted production units, requirement of plant expansion, software upgradation and finance and account department provides information on availability of funds that can be allocated on operation functions of the company. On the basis of the information, finance manager takes capital budgeting decisions, and raise funds to meet procurement and working capital requirement of the organisation. On the basis of the information, finance manager decides over make or buy decision and outsourcing decisions too.

Technical function

Operation manager seeks information from technical department to improve production efficiency and technological upgradation that is required at production floor. Technical department assists in availing best production technologies to enhance production and reduce cost. Technical department has to install suitable MIS to control systems for production control which takes inputs from marketing information system and provides output to purchasing information system.

Human resource function

Both departments remain in touch with each other where operation managers gives input on number of employees currently working at production floor. If there is any shortage or surplus of employees in operation department, the same is made known to HR department. And HR department recruits or shifts employees to fulfill the desired needs at operation level. HR team seeks information on salary to be paid to different categories of employees working in operation department on the basis of acquaintance of skills required to perform that job. They also collection information from production department regarding job analysis, job design KSA and KRA of the employees to be recruited for production department. Operation team also seeks information on training and development programs for employees working at operational level.

Marketing Function

Marketing manager provides current demand status of products to operation department and operation department has to schedule production to meet those demand needs on time. Marketing Managers need to understand production schedules to meet their delivery requirements. Marketing managers also provide information with regard to customization to be done as per customer needs. Operation department provides monthly production status to marketing department which helps them to avail products to customers as per production schedule and meet the demand of market according to availability of products. It also help them to avoid false commitments to customers with respect to availability of products.

Core challenges faced by Operation functions at Amul

Some of the major issues faced at Amul with respect to operation function include:

Unstructured lead time

Due to faulty and obsolete means of transportation, products are not delivered on time. Since people at logistics and transportation system are not professionals, they posses delay in delivery. However this impediment has been reduced to maximum extent by implementation of JIT at Amul. Still more needs to done to improve level of efficiency at logistics and distribution part.

Gap between demand and supply

There is huge gap in determining demand and supply of products at Amul. In peak season, company is not able to satisfy the demand of the market and in off season many products got expired due to less demand of that particular product. It is a core challenge being faced at operation level and steps have been taken to accurately forecast demand and supply needs of various products so as to reduce wastage and shortage without incurring huge investment on it. To reduce this gap, Amul focused on adopting farmers business facing process. Still a lot is to be done to meet supply and demand needs.

Suppliers

Suppliers of milk to Amul are farmers. Most of them are illiterate, untrained and have liquidity issues with them. Mismanagement and delay in payment to the producers always initiate backlog in supply of milk on time. Amul focuses on making payment to them without delay. Pricing of milk has been fixed by Amul but fixed price also creates issue at pick time as these farmers get better price in market than what Amul gives them. Amul has done a lot of programs with farmers to keep them intact with Amul and benefits they accrue by becoming permanent members of the system. But liquidity issue with them imposes a threat to Amul and lot is to be done at this level.

Issues related to managing third parties service providers

Except for marketing of products, all other operational activities are entrusted with third party service providers at Amul. Farmers are the shareholders at Amul and they decide the price of raw material payable to them. Processing of milk nad production of dairy products lies in purview of union from the beginning. Logistics and distribution management is attributed to third party service providers, who possess impediment in the successful implementation of operation functions by causing delays, using old vehicles to perform their jobs. They are not specifically trained, skilled and professional to manage the operations professionally. Amul has started giving training and keeping vigilance by successful implementation of JIT and ERP bases vendor management system still things go out of the way which is uncontrollable many times at functional level. Issues related to Cold storage system for frozen food distribution is still not handled by distribution vendors. They are not equipped with such vehicles due to which quality of food gets deteriorate. Many times, children are used as labours to load and unload trucks which are unlawful.

Strategies to be implemented to improve operational efficiency

Time schedule of logistics, transportation & distribution can be set and traced from ERP system which is being done at Amul; still things go in haphazard manner due to undisciplined behaviour of vendors leading to suffering to retailers and ultimately consumers. Stringent rules and penalty provision should be implemented to reduce number of occurrence of such events. Parallely, Amul should train drivers, and vendors to drive carefully and avoid accidents on roads and delay in logistics and transportation. None of the manpower in operation process should be less than 18 years as it has been observed many times children loading and unloading dairy products from vehicles, which is even against conduct of law. Many times, benefits offered by Amul do not reach to retailers and whole benefit is enjoyed by distributors. Amul must encompass programs to ensure that it reaches to retailers thus benefitting retailers and not only distributors and wholesalers. This will also provide them an incentive to sell more and more products of Amul. Raw material codification should be done in such a way that it can be easily understood by logistics team and operation personnels to avoid any miscommunication and understanding. Since farmers suffer from liquidity Crunch Company should take action and make payment to farmers even before stipulated time to keep them happy and feel proud to be associated with Amul. Consumer complaints at Amul are not resolved at stipulated time creating nuisance and rupturing of reputation of the company. Amul should provide training to its retailers to handle consumers’ issues and grievances and provide all levels of support in resolving their queries. Demand Supply analysis predictor softwares can be used in alignment with retailers and wholesalers valuable information to predict actual demand of products. Farmers should be provided training on cattle management system to avoid diseases caused to cattle and increase milk productivity. Amul must explore new market and develop new products that can be manufactured and sold to utilise unused milk of off season.

References

Business Strategies for Managing Complex Supply Chains in Large Emerging Economies: The Story of AMUL; Chandra, Pankaj; Tirupati, Devanath; IIM A – April 2003

A case study of AMUL cooperative in India In relation to organizational design and operational efficiency; Prasad, Ruchira; International Journal of Scientific & Engineering Research Volume 4, Issue 1, January-2013 1

http://www.amul.com ; http://www.amuldairy.com/ ; Amul Operational manuals. Amul store manuals of production process.

https://digital.hbs.edu/platform-rctom/submission/amul-the-taste-of-india/

(https://www.rediff.com/money/2005/sep/23spec.htm )

http://www.pearsoned.co.uk/media/onlinepreview/slack_9780273731603/assets/pdf/9780273731603_c01.pdf